Journal Entry 6

Frances M. Brzycki Module 6

Knowledge Management and Intellectual Capital in an Enterprise Information System Souad Demigha  URL

Why was this article, blog, post, or multimedia chosen?

This article was selected because I was curious in discovering how enterprises are leveraging Knowledge Management (KM) and Intellectual Capital (IC) in information systems in the twenty-first century. The successful enterprise information systems integrates both KM and IC (Demigha, 2015).

What makes it interesting, appropriate, or reputable? 

Demigha  examines a practical methodology that aligns the  KM components comprised of people, processes and technology with the IC components of human capital, relational capital e.g., marketing communications between customers and suppliers and structural resources e.g., processes in organizational culture.

Is it an opinion? Case study? Research study? Product review? 

This article is based on a research study conducted in Paris France by the department of Computer Science.

What was the need, problem, issue or trend addressed in the article, blog, post, or multimedia? 

The author wanted to educate the user on the best KM methodology to meet their need. The author analyzed the process-centered and product-centered approach. The process-centered "understands KM as a social communication process" and product-centered "focuses on knowledge documents, their creation , storage and reuse in computer-based corporate memories" (Demigha, 2015). Demigha research team went with the integrated Business Process Management (BPM) approach.  The author believed knowledge is key and is integrated in the business on many levels e.g., contextual, experimental.

What was the solution for which technology had an answer? 

The integrated Business Process Management (BPM) approach provided several advantages for KM. Some of these advantages include providing relevant context and navigation in Knowledge Management Systems (KMS), integrating KM towards the value chain, applying widely accepted management methods and supporting KM processes that impact KMS design and integration (Demigha, 2015).   BPM is designed to model enterprise wide business process solutions.

What implications might this have in healthcare delivery? 

These organized integrated business process workflows help health care delivery organizations and systems identify and streamline their redundant information bottle necks and strive for systems that are more efficient between departments and ultimately organizations. Enterprise success depends on how knowledge is acquired, used and shared in a project or program. Process cycle of knowledge allows enterprises to enhance their organizational learning. It has been proven that IC can positively and significantly influence KM productivity (Demigha, 2015).

What did you learn from it that might have application for your practice? I learned that KM uses both explicit and tacit knowledge. Explicit knowledge is existing knowledge that is captured and  disseminated.  Tacit knowledge is new knowledge that is spread throughout an organization. KM has two key roles: capture and document individual explicit and tacit knowledge and disseminate this knowledge within an organization (Demigha, 2015).

References

Demigha, S. (2015). Knowledge Management and Intellectual Capital in an Enterprise Information System.   Retrieved from http://search.proquest.com/openview/dd82218cdc957bbc799150e69dc20825/1?pq-origsite=gscholar